Transit Time: Standard shipping within the us typically takes 7 to 9 business days (Monday to Friday). This estimate excludes order processing.
Handling Time: Packing and handling take 1-2 business days.
Order Cut-off Time: Orders placed before 5 PM on business days (Monday to Friday) will be processed and shipped on the same day. Orders placed after this cut-off will be processed on the following business day.
Shipping Charges: Free for all orders within the Australia.
Delivery Time: Total delivery time is calculated as the sum of the minimum handling time and minimum transit time, as well as the maximum handling time and maximum transit time. Therefore, the total delivery time ranges from 8 to 11 business days.
Important: If you provide incorrect information (address, phone number, email), you are responsible for any issues or delays. Our team attempts to contact you for order confirmation, so please ensure your contact details are accurate.
Order Tracking
Tracking Information: Once your order is processed, you will receive a tracking ID via the provided phone number or email within 3-4 business days. Tracking information may take some time to become available.
Issues with Tracking: If you encounter issues or do not receive tracking information in a timely manner, contact our customer support at support@shopzmart.com
Cancellation Policy; immediately. If the order has not yet been processed, we will cancel it and issue a refund. If processed, we will assist with the return process
Cancelling an Order: To cancel an order, contact our customer support at support@shopzmart.com
CONTACT INFORMATION:
Company name: Shop z Mart
Customer Support: 24/7
Business Name: Shop z Mart
Business Contact: +61 07 3803 1147
Support Mail: support@shopzmart.com
Physical Address: House Down Under, Broadbeach Waters Queensland 4218, Australia